J.D. Power usually includes in-vehicle technology in its Initial Quality Study but now the firm is spinning technology into its own category. The company recently performed its first US Tech Experience Index Study and the results are in. Hyundai walked away with several top scores in the J.D. Power technology study.
The new study looks at technology in the first 90 days of vehicle ownership. The study covers a number of technological variants, like smartphone mirroring, collision protection, and entertainment. A total of 17,864 owners and lessees took part in the initial study.
In the end, the Hyundai took home the model-level awards for the Tucson and Genesis. Other winners included BMW with two model awards and Kia, Chevrolet, and Nissan with one award each.
The first J.D. Power technology study found that drivers are most satisfied with collision-avoidance technology. Drivers were least satisfied with navigation systems. The study found that many drivers chose to use a third-party application over the built-in navigation systems.
The new study allows technology-oriented complaints to be categorized accordingly rather than bring the vehicle’s overall score down. With this new information in hand, drivers can select the best vehicle for them by taking technology out of the equation and putting into its own study.
We here at Glenbrook Hyundai are happy to see two incredible vehicles getting the recognition they deserve!